engagement specialist (GBS) 

job description.

RiseSmart, Inc. has brought innovation in technology and services to the career mobility space while making a lasting impact on a person’s life during a career transition. Join our dynamic team as an engagement specialist, where you will be a front-line resource to our participants.

about the job

As an engagement specialist, you will be the first point of contact responsible for crafting a delicate and informative experience for clients who have recently lost their jobs. Candidates must have a strong written and verbal command of English language and ability to work US business hours. 

what you will do

• Conduct outbound outreach emails to clients 
• Work cross-functionally to understand customer eligibility requirements and rules
• Handle large volume of clients and prioritize projects as needs change
• Utilize internal CRM and Google Sheets to manage daily dashboard 
• Provide excellent customer service by answering inquiries, determining requirements, resolving problems, and fulfilling requests 
• Manage daily dashboard and KPIs to complete required workloads

qualifications for this role

• 2-5 years of experience in a customer support/service role; Staffing, Human Resources, or Outplacement industry experience is a plus
• Must be a team player and also a self-starter
• Ability to multitask in a high-volume, fast-paced environment
• Detail-oriented, with strong organizational and documentation skills
• Strong written and verbal communication skills, including a pleasant phone manner, excellent listening skills
• Flexible, adaptable, easily handle quickly changing priorities; able to work well with ambiguity and have a sense of urgency 
• Patience, empathy, and self-confidence
• Ability to quickly learn and embrace new technologies
• Experience with G-suites and Microsoft Excel 

about randstad risesmart 

At Randstad RiseSmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €23.8 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment, and contemporary Tech & Touch solutions strengthen employer brands, improve retention, and re-engage talent. Every day, we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Our innovative technology has helped us grow to become the nation’s fastest-growing outplacement provider. Our expert coaching and professional branding teams have successful track records of empowering careers. And, ultimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,” and Deloitte “Fast 500” – recognized as one of North America’s fastest growing technology companies. To learn more, visit www.randstadrisesmart.com.

what’s in it for you?

• Competitive compensation
• Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune’s “100 Best Companies for Women,” and check out our Glassdoor Rating of 4.0!
• Opportunity to grow and contribute to Randstad RiseSmart's continued success in a highly visible role

Randstad RiseSmart is proud to be an equal-opportunity employer.

SPOC: aishwarya.c@randstad.in