The Training Manager will be responsible for managing a team of process trainers who facilitate the training of our employees. Additionally, the Training Manager will oversee all aspects of training and development, content development, and talent management within the organization.

The primary objective of the Training Manager role is to lead and optimize the training and development function within the account and organization. By leveraging extensive industry experience in RPO environments, the Training Manager will oversee a team of process trainers to ensure the delivery of high-quality training programs that equip employees with the skills and knowledge needed to excel in their roles.

Additionally, the Training Manager will drive the strategic direction of training and development initiatives, focusing on talent management, content development, and continuous improvement to support the organization's growth objectives. Through effective leadership, collaboration, and innovation, the Training Manager will play a pivotal role in fostering a culture of learning and development that empowers employees to reach their full potential and drives organizational success.

Key Responsibilities:

• Manage a team of process trainers, providing leadership, guidance, and support to ensure effective training delivery.

• Develop comprehensive training programs for new hires, focusing on both technical skills and soft skills necessary for success in their roles.

• Collaborate with department managers and subject matter experts to identify training needs and develop appropriate training solutions.

• Oversee the creation and maintenance of training materials, including manuals, presentations, and online resources.

• Prepare regular reports and presentations on training metrics, accomplishments, and areas for improvement.

• Monitor training effectiveness and adjust programs as needed to ensure they meet organizational goals and objectives.

• Lead the design and implementation of career development initiatives to support employee growth and retention.

• Develop and implement talent management strategies to identify and nurture high-potential employees.

• Stay informed about industry best practices and trends in training and development, incorporating new ideas and technologies into our training programs.

• Ensure compliance with all relevant regulations and standards related to training and development activities

What we expect from you

• Experience working in an RPO environment is essential
• It is important to have worked in a multinational role
• A big part of the role is presenting to internal and external employees, therefore strong presentation skills are important. This includes presenting, building decks, training materials etc.
• Leadership experience and training experience is desirable