Randstad RiseSmart is the world’s fastest growing outplacement and talent mobility company. We partner with companies across the globe as they flex, adapt and transform their businesses. As part of Randstad Group, the #1 HR Services company, we empower our customers to engage their employees, strengthen their brands, and become employers of choice through innovative and relevant career development, redeployment, outplacement and HR consulting and training services.

We are a leading transitions and coaching services provider and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, work life coaching and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Our innovative technology and global coaching expertise has helped us become the world’s fastest growing in our industry.

Ultimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,” and ranked #1 for vision and capability in Everest Peak Matrix.

To learn more, visit www.randstadrisesmart.com.

As an Operations and Service Delivery Coordinator, you will be crucial to the success of our business-critical client projects. Supporting the Operations and Client Project Manager with all implementation and project management duties across the German operations.

What you will do:

• Working closely with the project manager to support the project implementation process by creating a project implementation plan, setting up the system, and briefing the relevant stakeholders in delivery.
• Managing the program delivery fees/budget, project launch, orientation sessions, clients workshops online or onsite face-to-face.
• Handling the daily relationship with the client and dealing with the escalations.
• Monitoring the satisfaction of the participant on projects and ensuring that the projects are running smoothly together with the key stakeholder and with the support of the project manager.
• Driving best practice of system usage by identifying problems and recommending solutions in collaboration with other colleagues.
• Working closely with CV writers and coaching teams by assigning work to them, checking and following up on overdue projects, and by responding to them regarding their queries.
• Ad-hoc operations reporting in Excel, tracking and presenting project data, and attending client project calls.

What we would like you to have:

• Fluent German and English (both written and verbal)
• Strong experience in the same or similar role(s) like project coordination.
• Strong experience in client facing and stakeholder management
• Good at time management, multitasking, and prioritizing tasks
• Attention to detail to keep track of multiple assignments, coach details and dates
• Good knowledge of Google Workspace and Excel would be a plus
• Excellent communication skills (for written, verbal, presentation, responding to client and external/internal stakeholders)
• Very good organizational skills to manage several work assignments simultaneously
• Logical thinking and problem-solving skills to deal with any schedule conflicts or delivery issues
• Friendly, approachable manner when dealing with internal or external stakeholders

What we can offer in return:

• An empathetic culture and supportive leadership who prioritize your well-being and personal development
• Ability to grow in multiple areas in the company
• Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
• We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
• Participate in exciting Team Building events
• A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career

If you are interested in becoming a member of a world-class talent pool to get instant updates about our newest opportunities,

Join here: https://rsremeacareers.gr8people.eu/talent-pools/4778/generic-talent-pool-emea

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Start your online application by clicking the button "apply"!

In case of any doubts or questions, contact me - madani.toure@randstadsourceright.pl