Director , NAM Portfolio

Location: NAM, Eastern Time Zone

Professional Services is responsible for the process of preparation, change readiness, implementation and hyper care across all Enterprise concepts. This is to be executed in line with the agreed project plan, timescales and within budget. We also provide ongoing expertise and manage projects for our trading accounts to enable expansions, supplier management strategy and technology enhancements. The team holds the responsibility of engaging the client and their teams in an implementation and ongoing support rooted in change management and value creation. We set the scene for future collaboration and must work efficiently, professionally and in line with the client's expectation of an outsourced partner. We work under pressure whilst aiming to delight clients and ensure the process of implementation is as seamless as possible. The team and its leaders must be able to demonstrate a constant ability to be flexible as an expert in their field, trusted client advisor and deliver with the governance of the project while providing a high level of client satisfaction.

purpose of the job

• strategic leadership and management of a function
• responsible for achieving the goals through effective relationship management 
• driving additional business opportunities, leading and supporting the sales and operational functions for the relevant portfolio 
• the NAM Portfolio lead will be a member of the relevant  NAM leadership team(s) 
• SPOC for all opportunities in the region - this may include but is not limited to MSP, RPO, Total Talent, SP360, Risesmart, RCS. Also projects for Trading Accounts.

responsibilities

• develops and/or delivers a plan for a specific area of responsibility 
• working closely with the regional MDs and CSDs and functional leaders  to support on the development of the existing and new portfolio of clients where new services are to be implemented
• SPOC for Sales, Solution and Bid teams to validate, support and input on customer opportunities within region
• support for the Global Portfolio lead for multi regional opportunities 
• responsible for triggering the appropriate functions within Professional Services to initiate customer readiness, resource allocation and mobilization
• develops and/or delivers a plan for a specific area of responsibility by managing others
• matrix management of key team members
• analyses key themes using data from a wide range of sources and identifies possible impacts on the business
• develops innovative solutions by integrating and analyzing complex and diverse information sources
• manages key stakeholder relationships internally and externally
• creating thought leadership
• providing short, medium and long-term strategies that are aligned with business goals
• establishing metrics, goals and the expected performance levels of all teams and providing feedback and coaching where appropriate
• should assess/survey the quality of work delivered by teams
• coach and mentor teams in their development
• identify talent and creating opportunities for development
• takes responsibility for the implementation of a team's performance management systems
• acts as a role model for team members

key performance indicators

• speed to revenue
• customer satisfaction
• appropriate governance of all projects

education, experience & knowledge

• University/Post Graduate degree or equivalent professional & intellectual ability
• excellent Microsoft Office/google for business applications skills
• wide and deep experience providing expert competence
• significant professional experience
• experience in managing and motivating teams
• solid experience of people management and leadership in a results-driven environment
• experience of planning and managing resources to deliver predetermined objectives
• experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames
• experience working in a complex matrix, across multiple geographies
• proven experience of developing relationships working at a strategic and operational level

competencies

Randstad Enterprise Key competencies

• focuses on assessing, measuring and improving performance
• shows drive and determination to meet short- and long-term goals
• calculates return on investment
• customer focused
• uses comprehensive knowledge and skills to act independently while guiding and training others to take action to increase quality
• acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training others

Job specific competencies

• builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives - specifically creates positive team culture and inspires commitment
• thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights
• acts independently using comprehensive knowledge and/or skills to conduct research and analyze data while guiding and training others on how to develop a comprehensive understanding of e.g. customer and market conditions

regional and/or global travel may be  required.

Annual Salary:  $142,400 to 160,000.

What’s in it for you:

• Largest global staffing leader
• Competitive salary + bonus
• Excellent benefits package - medical, dental, vision
• Generous PTO policy earned from day one
• Education and professional development
• Rapid career growth
• Retirement savings and security
• Employee stock purchase plan
• Paid parental leave
• Short and long term disability
• Employee assistance program and health advocacy
• Health and dependent care flexible spending account
• Metlife auto and home insurance
• Metlife legal plan
• Referral reward program
• Exclusive discounts and programs with dozens of nationwide vendors and retailers

For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.

At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards, like being on the “America’s Best Employers for Women 2024” and being  Named 2024 Leading Disability Employer. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact hrsupport@randstadusa.com.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus and/or commission. Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount.

In addition, Randstad offers rich learning & development opportunities, and a competitive benefit package.  

Applications Accepted on Ongoing Basis Until Filled