This is a hybrid opportunity with 2 days onsite either in Puurs, Belgium. Also they might be office visits(occasionally) for the office in Capelle aan den IJssel, Netherlands

Supporting an exciting new MSP implementation within one of the largest pharmaceutical companies with core locations in Belgium and the Netherlands and managing over 1000 contingent workers across these 2 sites, the Operations Manager will be part of the Client Account Management team responsible for delivering a premium recruitment service to stakeholders across the business.  

The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture  while leading day to day recruitment activities.

What you’ll do;

• Lead and manage an on-site Delivery Team, ensuring they have the necessary resources and support.
• Oversee the sourcing and recruitment of the contingent workforce within client companies.
• Liaise with Hiring Managers and stakeholders to improve the recruitment process.
• Monitor P&L and manage budgets responsibly, including forecasting and expense management.
• Manage client relationships, conduct service reviews (QBRs), and address escalations promptly.
• Drive continuous process improvement initiatives to enhance efficiency and service delivery.
• Ensure account performance exceeds KPIs and SLAs, with accurate reporting and analysis.

What you will bring;

• Experience in the recruitment industry, particularly with contingent workforce management / MSP.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong client relationship management skills and a customer-focused approach.
• Commercial acumen and the ability to manage budgets and financial performance.
• Experience using vendor management or application tracking systems.
• Excellent communication and presentation skills, with the ability to liaise at all levels.
• Ability to develop and execute recruitment strategies and business plans
• Team leadership and Dutch language skills are a significant bonus

What will you get in return?

• An empathetic culture and supportive leadership who prioritise your well-being and personal development
• Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
• Be part of a culture of inclusion and belonging
• A competitive salary, an unrivalled share purchase plan and generous benefits (bonus, insurance, discounts…etc.)

Randstad Sourceright operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

What next?

If you're a driven people or team leader with a proactive and solutions oriented approach and are excited by this opportunity we would love to hear from you, so please apply now!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.