Role: MSP Ops Specialist
Shift timings: 9:30am-6:30pm IST

As an MSP Specialist, you will act as a liaison between client hiring managers and suppliers, relevant
Opco teams, client hiring managers, and candidates (as required).
In addition, you will act as the first level of support for inquiries on matters such as requisitions,
candidate matching, supplier queries, and vendor management system (VMS) queries.
Key Responsibilities

● Entering requisitions into the VMS on behalf of the factory worker hiring managers (hiring
managers requesting professional workers, will enter their own requisitions into the VMS
● Liaising with suppliers when new requisitions are received and ensuring candidates are attached
to the new requisitions
● Processing extension requests, system onboarding, updating requisitions with any new
information, system off boarding
● Responsible for cleaning VMS data, i.e. the supplier/candidate files in the VMS with the correct
assignment information
● Mailbox management, liaising with suppliers who are in communication with the hiring managers
● Create new supplier registration process in VMS
● Manage and maintain basic reporting of on boarded and off boarded candidates

Key Expertise:
● Strong hands on working exp on the vendor management system tool (VMS- Fieldglass/Beeline)
& applicant tracking system(ATS)
● Strong interpersonal and communication skills
● Proven ability to work within a team environment
● Extremely detailed oriented and ability to handle multiple priorities simultaneously
● Ability to prioritize tasks in multiple systems
● Proficient in Excel - able to maintain large spreadsheets
● Great follow up skills

Qualifications:

● Degree holder with at least 1-2 years’ experience in staffing or MSP account management

EXPERIENCE:

● Minimum 2 years’ experience in HR or customer service, with deep understanding of the
technology or non-technology sector.