Main accountabilities

Client management. Key activities:

-  First point of contact for client and first escalation point for any daily operational issues

-  Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved

-  Ensuring onsite team is meeting internal and client KPI’s & SLA’s

-  Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline workflow and increase operating efficiency

-  Responsible for meeting customer satisfaction targets

-  Ongoing account development and up-selling from existing solution and engaging with necessary Randstad colleagues

-  Managing ad-hoc project based work and reporting to benefit the smooth running of the client account

-  Prepare activity reports to support effective management of information reporting.

Operations management. Key activities:

-  Analyse recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.

-  Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.

-  Developing and maintaining internal Randstad Operations and Infrastructure networks.

-  Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.

-  Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

-  Comply with internal processes at all times

People management. Key activities:

-  Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved.

-  Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.

-  Assess and address training needs of staff to support personal development plans.

-  Provide regular communication to staff to update them on market developments, business priorities and to create a positive working environment

-  Provide regular and constructive feedback to staff.

-  Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.

Reports to

RPO Director, RPO Sr Account Manager, RPO Account Manager

Supervises

Talent Advisor Senior, Talent Advisor Junior, Sourcer, Recruiting Coordinator

Key Performance Indicators

-  Achievement of contract performance KPIs

-  Client satisfaction

-  Contract P&L performance against budget

-  Employee Engagement

-  Team productivity (GP/PE)

Work location and conditions

-  RPO Client Center, Local office Mexico City, Mexico- Hybrid.

-  Domestic / Local travel approximately 40% of work time

Requirements & Qualifications

Education

Bachelor’s Degree or 3 years equivalent work experience required

For Team Leaders with recruitment in English - Spanish spoken with fluency and written with accuracy

Tools

Microsoft Office Excel / PPT / Word / Outlook, Google Suite / Candidate tracking databases

Competencies

Knowledge, skills and experience

All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:

Strong Concepts

-   Commercial acumen

-   Client focus

Best People

-   Team leadership

-   Performance management

-   Developing and coaching

-   Resilience

-   Works under pressure

Excellent Execution

-   Passion for results

-   Commercial drive

-   Team working

-   Efficient implementation

Superior Brands

-   Promotes core values

-    Expertise within the sector or business line

-    Proven results as a Supervisor and\or Team Leader

-    Business management experience

-    Strong recruitment delivery experience

-    Excellent client relationship building skills

-    Expert on current trends in recruitment/talent attraction strategies

-    Ability to multi-task and manage priorities

-    Excellent written and verbal communication skills in Spanish and in English languages