about
Randstad Enterprise

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Our experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and Blended Workforce Solutions. Randstad Sourceright offers global solutions and working for a
multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.

 Job Content and Purpose

• Determining organizational objectives in partnership with the Global SSM Leadership Team and MSP / RPO Delivery Leadership by creating team strategy, policy and improvement programs accordingly.

• Responsible for all Supplier activities in relation to ongoing client delivery for MSP clients.

• Responsible for Supplier Delivery activities including; end to end new supplier on-boarding (compliance, contracting etc), ongoing supplier audit activities to validate compliance to contractual commitments, managing the SSM communications strategy to external stakeholders and providing SSM supplier reporting (TBC).

• Partnering with the Global SSM and Delivery leaders to develop a technology strategy and roadmap to drive efficiency and consistency in relevant Supplier Management processes.

• Developing a near-shore / off-shore delivery capability for high volume, low complexity activities as part of strategy.

• Continuous focus on process excellence and continuous improvement to ensure maximum efficiency on key operations activities.

• Building out a best in class infrastructure for the on-boarding of suppliers to the RSR ecosystem leverage process and technology.

• Building out a highly scalable, cost efficient approach to providing SLA driven services to applicable clients.

• Management oversight of shared resources including career and performance objective setting, training and other HR related obligations.

• Partner with Client Delivery and Service Design to ensure alignment on client management roles and responsibilities in a post go live environment for clients, as well as continued partnership in the delivery of client services.
• Work with team to maintain our SRM databases and processes
• Work with tech partners to find improvements and enhancements to the technologies that support our work.

Education

• Bachelor’s degree in related field required
• Additional education strongly preferred

Experience

• 7+ years of experience in the staffing industry
• Leadership and line management experience a must, preferably in a global environment
• Project management / process excellence background strongly preferred
• Experience of effectively partnering with management and senior management level internal stakeholders
• MSP / RPO experience strongly preferred, or a background in providing services to corporate clients
• Procurement / Supply Chain experience preferred
• Track record of developing strategic plans and successfully implementing
• Process development and management
• Shared service or call center management experience

Requirements

• This is a global role and the roles requires the individual to work with colleagues, suppliers and clients across all regions
• Possess outstanding oral and written communication skills
• Ability to distill complex strategies and ideas into effective messaging across a spectrum of stakeholders, including senior executives, business leaders and staff
• Strong track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area
• Effective problem solving, consulting and interpersonal skills, with a strong ability to build and maintain relationships with all levels within the organization; excellent active listening skills
• Must be a team player and able to work with and through others
• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
• Critical thinking, problem solving and analytical skills
• Experience working with a globally distributed team across multiple geographies and time zones
• Ensuring consistency and alignment with functional and divisional leaders and strategies