Who are we as a company?

Randstad RiseSmart is the leading provider of contemporary career transition services for organizations in more than 40 industries and 80 countries. The first outplacement and redeployment provider to recognize, and respond to the new Employee Relationship Economy, Randstad RiseSmart’s “beginning to beginning” approach combines dedicated career coaching and personal branding with patented technology and tools to support transitioning employees. Randstad RiseSmart partners with HR teams and provides onsite support, specialized training, and secure reporting in a results-oriented approach. Founded in 2007, Randstad RiseSmart delivers landing rates exceeding 80% and time-to-placement 60% faster than national averages. The company has earned awards and recognition from over a dozen organizations, including Bersin by Deloitte, Gartner Inc., the Brandon Hall Group, and Fortune Magazine.

We're looking for a dynamic Account Manager to lead and manage client relationships. You'll be the primary point of contact for clients, ensuring their recruitment needs are met and that our team delivers exceptional service. This role involves managing client accounts, meeting clients expectations. 

What you will be doing:

• Client Management:
• Be the main contact for clients and handle daily operational issues.
• Work with clients to understand their hiring needs and create staffing strategies.
• Make sure the team meets client KPIs and SLAs.
• Improve client processes and find ways to make things more efficient.
• Keep clients happy and look for opportunities to grow accounts.
• Manage special projects and reporting.

• Operations Management:
• Analyze recruitment demands and costs to find ways to improve efficiency and quality.
• Maintain internal operational networks.
• Manage financial and administrative tasks in line with company policies.
• Handle escalated issues.
• Always follow internal procedures.

What we are looking for:

• Strong business sense and client focus
• Sales or account management experience
• Coaching and development abilities
• Resilience and ability to work under pressure
• Results-oriented with a commercial drive
• Team player with efficient implementation skills
• Promotes core values and acts with genuineness
• Expertise in the recruitment sector
• Strong recruitment delivery and client relationship skills
• Knowledge of current recruitment trends
• Ability to multitask and manage priorities
• Excellent verbal and written communication skills in German and English desired

What can you expect in return from Randstad RiseSmart?

Being a global organization, we offer you a career, not a job. We provide extensive learning and development programs to help you reach your full potential. We offer internal career opportunities, international mobility and a fully flexible working environment. Our salaries are competitive, our share save scheme unrivaled, and our benefits are generous.

At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.

What’s next?

If you are excited about this opportunity, please apply directly.